Our Philosophy of Care

At St Vincent’s Hospital Sydney, we believe that working with patients and their families is the key to providing exceptional healthcare. This philosophy is called person-centred care. It means that we involve you in planning and delivering your care, so we can meet your individual needs and preferences.

In providing person-centred care we:

  • recognise that each patient and family is different
  • help you and your family develop healthcare skills and knowledge
  • support you and your family to make decisions about your care
  • respect your choices, values, beliefs and culture.

We hope you will:

  • ask any questions about your care and treatment
  • tell us about any concerns you have
  • get involved in your care, as much as you'd like
  • tell us if you have any special requests for your care and treatment
  • tell us who you want to visit you and when
  • take part in nursing handover and medical rounds
  • tell us what we're doing well and what we could be doing better.
We are the Patient Experience

  

 

Do you have concerns about a patient?

As a patient or a family member/friend of a patient, if you are worried about a recent change in your condition or the condition of your family member/friend, you can raise any concerns you have at any time of day or night.

Click here for information about how to raise any concerns.

Or click below for our REACH information sheet in multiple languages: